Frequently Asked Questions

1. What makes Prime Hair Collection virgin hair extensions high-quality?

Prime Hair by Janai specializes in selling high-quality virgin hair extensions. Our extensions are made from 100% human hair that has not been chemically processed or treated. This ensures that the hair is in its natural state, making it durable, long-lasting, and easy to style.

2. What types of hair extensions does Prime Hair offer?

At Prime Hair by Janai, we offer a variety of hair extensions to suit different preferences. Our collection includes Brazilian Straight and Loose Brazilian Wave extensions. The Brazilian Straight extensions provide sleek and silky straight hair, while the Loose Brazilian Wave extensions offer low maintenance textured curls.

3. Can I style, color, and heat style the hair extensions?

Yes, you can style, color, and heat style our hair extensions. Our high-quality virgin hair is versatile and can withstand various styling techniques without shedding or tangling. However, we recommend consulting a professional stylist for coloring and heat styling to ensure the best results and minimize damage to the hair.

4. What is the return policy for Prime Hair by Janai?

Our return policy is as follows:

- Returns must be made within 7 calendar days (for US Continental orders) or within 14 calendar days (for International or US military installation orders) from the original invoice date.

- All returned items must be in their original packaging, unused, unaltered, and unworn. This includes keeping the packaging intact, hair unprocessed, and weft and hair length uncut.

- Please ensure that all tags and labels are intact and attached to the product.

- Proof of purchase, such as the original invoice or order confirmation, is required for all returns.

- If there is any order discrepancy, please inform Prime Hair customer service within 5 days of the original invoice so that we can investigate and resolve any issues accordingly.

5. How long does shipping take?

Shipping times may vary depending on your location. For US Continental orders, the estimated shipping time is typically within 7-12 business days. For International or US military installation orders, the estimated shipping time may be longer. Please note that these are estimated times and actual delivery may take longer due to unforeseen circumstances or customs delays.

 About Prime Hair Collection

1. What is Prime Hair Collection?**
Prime Hair Collection is a premium retailer of high-quality virgin hair extensions. We specialize in offering luxurious hair products sourced from the finest donors around the world.
2. Are your hair extensions truly virgin?
Yes, all our hair extensions are 100% virgin, meaning they are completely unprocessed and free from any chemical treatments. This ensures that the hair retains its natural strength, luster, and texture.

3. Where do you source your hair from?
We ethically source our virgin hair from various regions, including Brazil, India, Malaysia, and Peru. Our stringent sourcing process ensures that we only select the highest quality hair from reliable and reputable suppliers.

4. How can I contact Prime Hair Collection?
You can reach out to us through our Contact Us page on the website. We are also available via email at [contact@primehaircollection.com](mailto:contact@primehaircollection.com)

Ordering Process

1. How do I place an order?**
To place an order, simply browse through our collection, select the desired products, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete the purchase.

2. Do you offer international shipping?**
Yes, we offer worldwide shipping to most countries. Shipping rates and delivery times may vary depending on your location. You can find more information about our shipping policies on our Shipping & Delivery page.

3. Can I make changes to my order after it has been placed?**
Once an order has been placed, it cannot be modified or canceled. However, if you have any urgent requests, please contact our customer support team, and we will do our best to assist you.

Product Information

1. How do I choose the right hair extension texture and length?**
We understand that selecting the perfect hair extensions can be overwhelming. Feel free to reach out to our customer support team for personalized recommendations based on your hair type, desired style, and preferences.

2. How long do your hair extensions last?
With proper care and maintenance, our virgin hair extensions can last up to 1-2 years. We recommend following our care instructions to ensure the longevity and quality of your extensions.